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Frequently Asked Questions
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To place an order, follow these general steps:
- Find the product you want to order
- Add the item to your cart or basket
- Proceed to checkout and provide the necessary information, such as shipping address and payment details
- Review and confirm your order details, including the total cost
- Submit your order and wait for confirmation.
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You can create a Return in three simple steps
- Tap on MyOrders
- Choose the item to be Returned
- Enter details requested and create a return request
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Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘My Orders’ section under the main menu of our Website then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.
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To redeem Ceros Points, you will have to continue shopping with us . In case, you don’t have access to Website, don’t worry, your Ceros Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)
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